Customer Experience (CX)
Not a Great Customer Experience (CX)
I had an experience at a local restaurant that was absolutely terrible and made me feel very uncomfortable and because of this I won’t be going back until they train their staff a whole lot better!
A Repeat Customer
I've been a customer of the restaurant several times over the years and know the manager, and am friendly with her, and have enjoyed speaking with her and the atmosphere.
Unfortunately my most recent visit was so bad that I won't be returning until their staff is trained properly on proper customer service protocols.
What Occurred and How I Felt
It started when I ordered my food: the salad I ordered was something I had never tried and when the food preparer was preparing my dish, I very politely asked if they could add a little bit more of an ingredient to the dish because I felt they hadn’t put enough.
That’s where the fun started and my experience turned into a terrible...
Customer Experience (CX)
The food preparer’s response was rude and dismissive as they proceeded to add way too much of the ingredient in an extremely haphazard way with an outright terrible attitude.
What makes this even worse is that I was very polite and did absolutely nothing to deserve the rude and dismissive attitude that they displayed.
I was taken aback by their attitude as I've never encountered such rudeness at a restaurant before. I asked to speak to the manager and we discussed for a moment what had happened and unfortunately didn’t get a response that made the situation any better.
It was an awkward and unpleasant...
Customer Experience (CX)
I was shocked. I couldn't believe how unprofessional and disrespectful this person was and I would have left, but how can you leave when you already paid for the product and this is quite possibly the issue with this restaurant is that you pay for what you order before receiving the product and it was a subpar product at best and quite costly.
Could have been Avoided
As I was walking out, I was so taken back by the Customer Experience (CX) I had and thought to myself that this type of Customer Experience (CX) could have been avoided if the food preparer had been properly trained.
Opportunity Missed
This was a bittersweet pill to swallow!
I felt that an opportunity had been missed for this type of Customer Experience (CX) not to occur because I had approached the manager on a few occasions to provide my services.
Unfortuneately, I wasn’t able to persuade them enough to explore the services I can provide that would have helped to prevent this type of issue.
Will I or Won’t I
I'm so disappointed with the service I received at the restaurant that I will not be going back for a while if ever especially when the same staff is working.
This is very unfortunate because I’ve always appreciated the other staff members and the atmosphere at this restaurant, but I can't support a business that provides a Customer Experience (CX) that is so poor, and I'll be taking my business elsewhere for now anyway.
Make a Difference
I'm sharing my experience in the hopes that the restaurant will take the steps necessary to improve their Customer Experience (CX).
Here are some specific things that any restaurant, cafe, or coffee shop could do to improve:
Hire friendlier and more professional staff.
Train their staff on how to deal with customer requests.
Make sure that a manager is always available.
Address customer concerns immediately.
I hope that the restaurant will take my feedback seriously.
I would love to see them make the necessary changes to improve so they can provide an exceptional...
Customer Experience (CX)
In the meantime,
I'll take my business elsewhere.
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